Support
Proper support, written into the contract
A website is never finished. Support is part of what you buy from us, not an upsell you discover when something breaks.
How to reach us
Email [email protected], or contact the person named on your account. Every request is logged and tracked, whoever picks it up.
Response times
Site down or checkout broken: within one hour during business hours. Something visibly wrong: same working day. Everything else: two working days.
What is covered
Hosting and uptime, security patches, dependency updates, content changes, bug fixes, and web development work on the roadmap we agreed.
Need something this page does not cover? Talk to our team.